Last updated: January 15, 2025
CarFy Turkey ("we", "our", or "us") operates the website carfyturkey.com as a car rental aggregator service in Turkey. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and booking services.
By using carfyturkey.com, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you use CarFy Turkey's booking service, we may collect the following categories of personal information:
- Contact information: Full name, email address
- Booking information: Pickup and drop-off locations and dates, selected vehicle category, rental duration
- Driver information: Driver's license details, date of birth, nationality
- Payment information: Card type and partial card number (full card data is processed by PCI-DSS-compliant payment processors - we do not store full card numbers)
- Technical data: IP address, browser type, device type, pages visited, time on site, referral source (collected via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your car rental booking and issue a confirmation voucher
- To transmit your booking details to the local car rental company in Turkey for vehicle fulfillment
- To send you booking confirmation emails and important rental information
- To handle cancellation or modification requests
- To respond to customer support inquiries sent to book@carfyturkey.com
- To analyze website traffic and improve our service (using anonymized or aggregated data)
- To comply with legal obligations
3. Data Sharing with Third Parties
As a car rental aggregator, we share your personal information with the local Turkish car rental company that fulfills your booking. This is necessary to complete your rental. By making a booking, you consent to this transfer.
We may also share data with:
- Payment processors: To process the online booking deposit securely. These processors comply with PCI DSS standards.
- Analytics providers: We use Yandex Metrika for website analytics. Yandex Metrika uses cookies to collect anonymized traffic data.
- Legal authorities: If required by law or court order.
We do not sell your personal data to third parties for marketing purposes.
4. Cookies
CarFy Turkey uses cookies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the booking widget and session management to function correctly.
- Analytics cookies: Yandex Metrika cookies to understand how visitors use our site. These are anonymized and do not identify you personally.
- Third-party cookies: The LocalRent.com booking widget (our affiliate partner) may set its own cookies to process your search and booking.
You can disable cookies in your browser settings, but this may affect the functionality of the booking widget and other features of the site.
5. Data Retention
We retain personal data collected during the booking process for as long as necessary to fulfill the rental contract and comply with legal requirements - typically up to 3 years after the booking date. Analytics data is retained in anonymized form.
6. Your Rights
Under applicable data protection laws (including GDPR for EU residents), you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data where it is no longer needed.
- Right to object: Object to processing of your data for certain purposes.
- Right to data portability: Receive your data in a structured, machine-readable format.
To exercise any of these rights, contact us at: book@carfyturkey.com
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. All data transmissions on carfyturkey.com are encrypted via HTTPS. Payment data is processed by PCI DSS-compliant payment processors and is never stored on our servers.
While we take every reasonable precaution, no online transmission is 100% secure. By using our service, you acknowledge this inherent risk.
8. Children's Privacy
CarFy Turkey's service is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately at book@carfyturkey.com and we will delete the data.
9. Links to Third-Party Websites
Our website contains links to partner city sites (such as carfyistanbul.com, carfyantalya.com, etc.) and to the LocalRent.com booking platform. These sites have their own privacy policies, for which we take no responsibility. We encourage you to review the privacy policies of all third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on this page with a revised "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: book@carfyturkey.com
- Website: carfyturkey.com